Are you trying to gain the competitive edge over your competition?  Consider Jan M. Smith’s dynamic and entertaining keynote speeches and seminars to share the power of extraordinary customer service. Whether you are in the hotel, restaurant, retail, winery, or any customer-based industry, Jan will help you distinguish your company as a hospitality business of choice.

Working for over a decade with The Walt Disney Company, the quintessential leader of customer service standards, Jan recognizes and shares the proven principles for successful service through her insightful programs.

Jan's clients include The Walt Disney Company and its subsidiaries, Universal Studios Hollywood, Nestle USA, Mirage Resorts Inc., Westin and Sheraton Resorts, Caesars Palace Entertainment Company, Princess Cruises, Mastro's Restaurants, ESPN Zone, Azul Hospitality Group, Wilson Creek Vineyards & Winery and Pechanga Resort and Casino.